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Online Customer Care Associate/BDC

Ontario Honda and Mazda are presently seeking a part time BDC Representative for their family owned dealership! The Business Development Center Representative (BDCR) is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/salespeople to achieve departmental gross profit and performance standards through dedicated specialized telephone activity enhancing C.S.I. and sales volumes. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School degree or GED equivalent plus 1 year within a BDC/CRM role preferred.  Must possess strong organizational skills, excellent customer relations skills, and team building skills.  Must possess strong ability to multi-task and prioritize workload. 

Language Ability:

Ability to effectively and clearly write communications such as email messages, memos and letters. 

Math & Reasoning Ability:

Ability to apply mathematical concepts ordinarily included in budgetary spreadsheets.  Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Computer Skills:

To perform this job successfully, an individual should have intermediate computer experience with proficiency in Microsoft office suite; CRM systems and reporting; and the ability to learn new software programs as needed.  Must be keyboard proficient and type a minimum of 40 wpm.  

Supervisory Responsibilities:

Does not manage individuals. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee mainly works indoors.  Must be visible to the showroom to communicate frequently with co-workers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is frequently required to stand, walk, sit, use hands, stoop, kneel, crouch, and occasionally crawl.


Valid NYS driver's license check

Background check




The BDCR is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the position.  The BDCR also performs other duties and responsibilities as needed.

·       Maintaining our Customer Relationship Management (CRM) database and client databases

·       Keeping abreast of current incentives, specials, promotions, and product knowledge daily

·       Verifying that all in-bound calls for the department have been input into the CRM system

·       Verifying that all duplicate internet leads have received an email, text and phone call response

·       Contacting all manufacturer leads and their duplicates a relevant e-mail pertaining to their request, meeting the manufacturer guidelines

·       Meeting all dealership CRM/ILM certification requirements

·       Adhering to the National and State DoNotCall and DoNotEmail policies and procedures

·       Complete daily work plan including the following: inbound sales calls, internet leads, unsold showroom traffic follow-up calls, customer satisfaction calls, lease renewals, manifest lists, chat requests, etc.

·       Maintaining a 30% or higher outbound contact ratio for outbound follow up phone calls

·       Maintain a 50% outbound follow up contact ratio for internet leads

·       Meet department productivity standards: 10-15 outbound calls per hour with 1-2 scheduled appointments per hour.

·       Meet department appointment set (50%), show (50%) standards

·       Confirm all scheduled appointments and strive to achieve 50% live contact

·       Meet average internet lead response time of < 15 minutes per day

·       Utilize dealership scripts and templates to communicate with customers




The work schedule will be determined based on the flow of traffic by the stores and the coverage that is needed.  The work schedule may change time-to-time as traffic patterns change seasonally.  Monday, Tuesday, Thursday: 3pm-8pm.  Friday: 2pm-6pm.  Saturday.  5 Day work week. 

Lunches as required by the dealership handbook.

Send resume to:  comalley@ontariohonda.com

Apply for Position

Honda Sales Specialist

Ontario Honda, a family owned & operated business since 1985. Seeking 2 self motivated, dedicated sales professionals to join our Honda Team.

We offer paid training, excellent product, great work atmosphere, pay plans & benefits, including matching 401(k) plan, monthly bonuses, paid vacations, medical & dental and unlimited income potential.Prior car sales experience preferred.Please email resume to comalley@ontariohonda.com

Apply for Position


Ontario Honda

2311 Rochester Rd.
Directions RTE 332
Canandaigua, NY 14425

  • Sales: (888) 314-5560
  • Service: (888) 844-9023
  • Parts: (866) 431-8675


  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 6:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 6:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed
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